Customer Support at Casino Days

The Casino Days customer support consists of a dedicated team of experienced agents ready to help you with any question or issue you might have.

Our customer support is open 24 hours a day, every day of the year, via live chat or email. And don’t hesitate to reach out; we are here to ensure you’ll have the best gaming experience possible.

How to Contact Casino Days Customer Support

There are two ways to contact us, either via live chat or by sending us an email. Regardless of which method you decide to use, we are monitoring the chat and email inbox at all times to give you a response as quickly as possible.

While you’ll receive help almost immediately via the live chat feature, email responses can take up to a few hours. We recommend that you use the method most comfortable for you.

Live Chat

1. Open the menu
2. Tap “Help”
3. Tap any question in the FAQ
4. Tap “Contact us”
5. Tap “Chat”
6. Type in and send your query to be connected to our support!

This feature allows you to speak directly with an agent, much like if you were chatting with a friend over a messaging app or SMS. Due to the nature of live chats, we recommend that you use this method whenever you have questions or issues that are fairly straightforward.

For issues that are more complex and require more background information, or if you want to send us documents, please consider emailing us.

Email

If you have a question or issue that you’d love to expand on a bit further, or if you have documentation to send to us as part of your account verification, we recommend you send an email.

You can email us at support@casinodays.com, and we will get back to you as soon as possible.

When to contact customer support

You can contact our customer support anytime for any reason related to Casino Days or your account. Whether you have questions about game rules, deposits, withdrawals, responsible gambling, or anything else, we are here to help.

Here are some of the many topics we will be able to help you with:

• Forgotten password
• Account verification
• Responsible gambling
• Game malfunctions or missing payouts
• Making deposits or withdrawals
• Missing transactions
• Bonus offers and promotions
• Suspected underage gambling
• Unauthorised transactions (identity theft)

These are some topics we will not be able to assist with:

• Unlucky game rounds
• Bets placed by mistake
• Information about other players
• Payment issues occurring outside of the Casino Days website
• Permanently banned players
• Personal questions not related to your Casino Days account
• Credit requests

FAQ

Did you know we have a dedicated FAQ section for all our most frequently asked questions and answers?

Our FAQ is a library of questions we often receive from our players. To make things easier for you, we have collected them here, along with answers to them. This gives you the chance to resolve issues on your own without having to contact us.

We recommend that you check our FAQ for an answer to your question before you contact us via live chat or email.